Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free shiping for orders over RM200.

 

Self-collect 

You can skip the shipping fees with free self-collection at JB Eko Botani. After placing your order and selecting self-collect at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will contact you through a call or text when your order is ready along with instructions.  

Our in-store pickup hours are 9am-5pm (excluding lunch break 12-2pm) on Monday – Friday. Please have your order confirmation email with you when you come. 

 

International Shipping 

Currently. we offer international shipping to Singapore only.

 

How do I check the status of my order? 

Once your order is confirmed, we will ship out every Tuesday and Friday. Should you require a tracking number, please do not hesitate to contact us at jotg@joyouskiddy.com or call / text +6010-9619 459.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes 

Sorry we do not ship to P.O boxes.

 

Refunds, returns, and exchanges 

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at jotg@joyouskiddy.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at jotg@joyouskiddy.com or call / text +6010-9619 459.